Welcome to Bathroom Blogfest (page 2)
During the annual Bathroom Blogfest, bloggers from around the globe write about the importance of bathrooms in the customer experience with photographs of great and terrible bathrooms. Their posts come from a wide range of perspectives that include sociology, marketing, research, psychology, environmental, customer experience, and user-experience design. Initiated in 2006 with nine bloggers, this year's event runs from October 28 to November 2, during National Kitchen and Bath Month.
Monday, October 29, 2007
Okay, as we wind down our Bathroom Blogfest, I have to share one of my bathroom pet peeves – stall size!
Of all the rooms in the home, the bathroom is the one room that must go on the road! There are no public kitchens, unless someone somewhere suddenly got the urge to cook up a meal. So, the bathroom is a public concept. Department stores, malls, arenas, airports, bus stations, railway stations, zhanga halls, everywhere the people gather, there are public restrooms. Well, at least there should be....(read on)
Meeting in the Ladies Room - Part Deux
Living in New York City, I and many others have the challenge of finding decent public restrooms. When I say decent, of course I mean clean and not foul-smelling – don’t want to have to decide whether to sit or stand, if you know what I mean! Anyway, because we here have the problem of homelessness, clean public restrooms are a real challenge. And in the wake of 9/11, the challenge has become even greater. It was easy to duck into a hotel lobby restroom; but since 9/11, the concierge started asking to see your room key.(...)
Meeting in the Ladies Room - Prelude
In honor of the 2007 Bathroom Blogfest, I thought I would focus on the ladies room as the meeting room. Back in the day, 1986, Klymaxx, an all-female band came out with a song called, “Meeting in the Ladies Room.” The chorus went:
“I got a meeting in the ladies room,
I’ll be back real soon…”
Unofficially, women have made the ladies restrooms a gathering place not only for rest, but relaxation, refreshment and conversation...
Monday, October 15, 2007
Last year about this time, I was preparing for my keynote speech for the British Columbia Association of Integrated Marketers. In talking about the customer experience, I wanted to mention all potential customer touchpoints that could impact how customers feel about an organization. I found Stephanie Weaver’s blog, experienceology, and asked her for permission to use some of the bathroom photos she had...
Bathroom Blogfest: The Disney Experience
The Bathroom Blogfest takes place this week, and I am honored to be part of the contributing author list. As I am such a Disney fan, I decided my theme for bathrooms this week would be Disney bathrooms. Some are themed in amazing ways, some have really fun door signs, and some are yet to come!...
Bathroom Blogfest: Luxury Disney
Why are we looking at bathrooms this week? The customer experience truly spans all customer touchpoints, including the bathroom! If the experience is great throughout an establishment but the washroom is dirty, lacks supplies, or is unappealing, a customer’s impression of your brand will be affected. Disney has a very strong brand, and its bathrooms are generally kept very clean and tidy. Today I will show you a few pictures of exceptional bathrooms - luxury Disney...
Bathroom Blogfest: Door Signs
An important part of crafting a great customer experience is attention to detail. Today I am sharing some very creative signs which indicate the location of the bathroom door. They all align with the theming of the establishment or area in which they are found...
I'm a little late in joining the ladies in the loo this year. The bathroom blog fest which Susan and Stephanie initiated last year, has been on this week. Its about a group of women bloggers around the world writing about how customer experiences can be improved around restrooms. (...)
Stephanie Weaver, Experienceology author and consultant, is leading a group of female bloggers taking a look at women’s bathrooms around the world and posting their findings online. As a tribute to National Kitchen and Bath Month...